You will find we ardently stand behind every product we sell and are generous in our approach. However because we sell things at extremely discounted prices we do not have the ability to pay for return shipping costs. Nor can we accept items that have been washed, defaced, or worn. We cannot accept returns of opened packages of underwear, shoes that have been worn outside, or bathing suits that have the sanitary protectors removed. In the event you receive a defective product or receive a product that was a result of a mistake made by us we will pay the return shipping costs. We want you to be happy with your purchase and will do what we can to achieve that goal.